Refund Policy

Refund and Exchange Policy

At Noor Zara Jewellery, we understand that there may be times when you need to return or exchange your jewelry. We take great care in crafting each piece to your preferences and ensuring its quality before shipment. However, if you receive a damaged or defective item, we are happy to offer a full refund.

Return Eligibility

To qualify for a return, the item must meet the following criteria:

  • Unworn and unused
  • In its original condition with tags
  • In original packaging
  • Accompanied by a receipt or proof of purchase

Return Process

  1. Initiate a Return:

    • Visit the Contact Us section on our website to start your return request.

  2. Shipping the Item:

    • Once your return request is confirmed, please ship the item back using a trackable service.
    • Note: Return shipping costs are the responsibility of the customer.

  3. Include Your Details:

    • Be sure to include your name and order number when sending your package back.

Damages and Issues

We encourage you to inspect your order upon receipt. If you find any damage, defect, or if the wrong item was sent, please contact us immediately so we can resolve the issue promptly.

Exchanges

For exchanges, we recommend returning the item for a refund and placing a new order for the desired product.

Return Policy for Orders Shipped Within Pakistan

If your order is shipped within Pakistan, you may return or exchange your order within 7 days of receipt, provided the item is in its original condition. Please note that certain items, such as customized or discounted products, may not be eligible for return. Shipping fees for returns may apply.

Refund Process

  • Once we receive and inspect your returned item, we will notify you regarding the approval of your refund.
  • Approved refunds will be issued through the original payment method within 10 business days. Processing times may vary depending on your bank or credit card company.

Follow-Up

If more than 15 days have passed since your return was approved and you haven’t received your refund, please contact us with your order number for further assistance.

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